We have solutions for all the staff in the after-sales area
> agenda
- Manage the planned receptions and returns
- Perform surveys
- Schedule different tasks
- Keep records of your own notes
> workshop appointment
- Automatically plan the work
- Manage additional services: substitution vehicle, home to home service, cab requests, etc.
- All according to your workshop availability
> repair order
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Make vehicle reception more dynamic thanks to the number plate reader and voice recognition
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Detect additional operations through visual inspection
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Graphically record vehicle damage with photos and videos
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Remove paper by digitalizing documentation and signatures
> planner
- Display the work load of your workshops in real time
- Adequately size the work load of your teams
- Control the status of each work graphically
- Increase efficiency and avoid downtime with our virtual wizard (automatic planning)
- Save time when planning work and meet return deadlines
- Optimize communication between the workshop manager and the workers
> repair proposals
- Increase your revenue by sending the customer additional repairs with photos and videos
- Encourage future visits to the workshop
> appointment viewer
- Identify sales opportunities for upcoming visits (deferred reminders)
- Send repair proposals with photos and videos to your customers
> workshop general viewer
- Treat your customers in a personalized way
- Report order repair status at any given time
- Meet the deadlines
IT HAS THE MOST FREQUENT FUNCTIONALITIES FOR THE WORKSHOP OPERATOR TO PERFORM HIS WORK WITH INCREASED PRODUCTIVITY
> agenda
- Control what jobs need to be done and when
- Have your own notes recorded
- Check the appointments you have planned
> clocking
- Make your attendance clockings at work
- Perform your productivity clockings on planned work
> mechanic
- Access all vehicle and repair information
- Increase your revenue by sending additional repair proposals with photos and videos
- Notify the advisor of the repair status
- Increase your customers’ trust by performing quality checks with images
BUILD CUSTOMER LOYALTY WITH NAROBIAL CUSTOMER
> increase your customers loyalty
- Request an appointment directly to your workshop
- Check the status of your repair
- Receive and confirm repair proposals sent by the dealer with photos and videos
- Check your previous repairs
- View and sign the documentation
- Answer satisfaction surveys
IT INCLUDES THE MAIN FEATURES FOR:
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THE SPARE PARTS SALES REPRESENTATIVE (EXTERNAL SALES).
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THE SPARE PARTS SALESPERSON FOR WORKSHOPS (INTERNAL SALES).
> agenda
- Plan your visits.
- Track your clients’ commercial activities.
- Conduct surveys.
- Keep your own notes recorded.
> inquiries and orders
- Anticipate your clients’ visits to the workshop.
- Receive material requests in real time.
- Check prices and stock availability.
- Prepare items and process orders.
COMMUNICATION SYSTEM THAT CONNECTS IN REAL TIME THE DEALER STAFF WITH THE END CUSTOMER
> modern, easy and intuitive
> designed for all the persons involved in the business
Digitize the collection and delivery of keys in the workshop
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New AUTO CHECK-IN/OUT system to manage the collection and delivery of vehicle keys.
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FLEXIBILITY of schedules (available 24 hours a day 365 days a year).
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Reduces waiting times.
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Improve your customers’ experience.
· Check the dealer’s activity with My workshop reports
· Analyze the business evolution and take the best decisions with Narobial Analytics
